Privacy Policy
Last updated: June 2025 · Equilibria Sanctuary
At Equilibria Sanctuary, we are deeply committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, submit an application, or communicate with us directly.
By using our website or submitting your information, you agree to the terms outlined in this policy. We encourage you to read it carefully.
1. Who We Are
Equilibria Sanctuary is a premium holistic retreat experience operating across multiple European locations, beginning in Romania. Our primary point of contact for privacy matters is:
Email: hello.equilibria@gmail.com
As our operations are in the process of formal registration, references to "Equilibria Sanctuary," "we," "us," or "our" refer to the individuals and team operating under this brand.
2. What Information We Collect
We collect personal information only when you voluntarily provide it to us. This may include:
- Full name
- Email address
- Country of residence
- Professional background
- Your stated intentions and personal goals as shared in your application
- Any additional information you choose to share with us in correspondence
We do not collect sensitive personal data (such as health information, financial data, or identification documents) unless explicitly required and consented to as part of a confirmed booking process.
3. How We Use Your Information
Your personal information is used exclusively for the following purposes:
- Reviewing and responding to your retreat application
- Communicating with you about your enquiry or booking
- Curating and personalising your retreat experience
- Sending relevant updates about Equilibria Sanctuary, where you have given consent
- Complying with applicable legal obligations
We will never use your information for automated decision-making or profiling purposes.
4. Legal Basis for Processing (GDPR)
We process your personal data responsibly and transparently, in accordance with applicable data protection laws including but not limited to the General Data Protection Regulation (GDPR) where applicable. The legal bases we rely on include:
- Consent: Where you have freely given consent, such as submitting an application or signing up for communications
- Legitimate interests: Where processing is necessary to respond to your enquiry or manage our services
- Legal obligation: Where we are required to process data to comply with applicable law
5. How We Store and Protect Your Data
Your personal data is stored securely using industry-standard practices. We limit access to your information to only those team members who require it to fulfil the purposes described above. We retain your personal information only for as long as necessary to fulfil these purposes or as required by law.
We do not currently use third-party CRM platforms to store your application data beyond standard email communication tools (such as Gmail). We take appropriate technical and organisational measures to protect your data regardless of where it is processed, in accordance with applicable international data protection standards.
6. Sharing of Your Information
We do not sell, rent, or trade your personal information to any third parties. We may share your data in the following limited circumstances:
- With trusted service providers who assist in operating our retreat (e.g., villa staff, therapists, chefs) strictly on a need-to-know basis and subject to confidentiality
- Where required by law, regulation, or court order
- In connection with a potential business transfer or restructuring, where data protection obligations are maintained
7. Cookies
Our website is a static HTML file and does not currently use tracking cookies, analytics platforms, or third-party advertising scripts. The only external requests made by your browser when viewing our site are to Google Fonts (for typography) and Unsplash (for certain images). These services may set their own cookies subject to their respective privacy policies.
8. Your Rights
Under GDPR and applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data ("right to be forgotten")
- Withdraw consent at any time, where processing is based on consent
- Object to processing based on legitimate interests
- Lodge a complaint with your national data protection authority
To exercise any of these rights, please contact us at hello.equilibria@gmail.com. We will respond within 30 days.
9. Children's Privacy
Our retreat experiences are designed for adults (18 years and over). We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us immediately and we will remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.
11. Contact
If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us at:
This Privacy Policy is provided for informational purposes. As Equilibria Sanctuary completes its formal legal registration, this document will be updated to reflect the registered entity's full details. We recommend consulting a qualified legal professional for jurisdiction-specific compliance advice.